Contact 7Bit Support

Support agents work 24/7. Contact them through live chat or email [email protected]. The FAQ also answers common questions and may give you the quickest route to a solution.

Account access and registration

Ask support if you need help registering, recovering a forgotten password, or identifying the email address connected to your account. Your registered email serves as your account identifier and cannot be changed.

The team can also help with verification. You may be asked to upload identity, address, or payment documents through your account. If a document is rejected or you want to check its status, support can guide you through what is needed.

Payments and bonuses

Contact us when a deposit has not appeared, you have a withdrawal question, or you need information about available payment methods. Support can check transfer details and investigate a payment issue.

The team can also answer questions about bonuses, including how to claim one and why wagering progress may not be changing. Bonus rules vary, so include the name of the bonus when you write.

Problems with a game

If a game stops during a round or does not launch, first close and restart it, check for updates, and confirm that your internet connection and browser are working. If the problem remains, contact support.

For a gameplay error, include the game name, time played, stake, balance before and after the issue, and whether other games work. Add a screenshot if possible. Pause play until the issue is resolved.

Closure and complaints

Support can process a request to close your account permanently. Send a short explanation. Once permanently closed, the account cannot be reopened and you cannot register again.

You may submit a complaint through support or the Complaints form, free of charge, within six months of the issue. We confirm receipt within one week and normally answer within four weeks. A complex review may be extended once by up to four weeks. Responsible gaming complaints are handled first.